Frequently Asked Questions

We offer complimentary pick-up and drop-off from almost all central locations in Sydney city, and from most hotels within the Sydney CBD area. This includes Kings Cross, Potts Point, Darling Harbour, The Rocks (Circular Quay),Central Station and more.

For the Hunter Valley day tour, we can also pick-up at some agreed locations along the Pacific Highway heading north from the city to Berowra, and in the Hunter Valley by prior arrangement.

There are maps of the location of designated pickup locations shown on detail pages for each tour.

We pick up in Sydney city between 7am and 7:45am for our Hunter Valley andBlue Mountains tours, depending on the location of your hotel. Exact times will be notified upon booking confirmation. Please allow at least a 10 minute margin for traffic conditions. Tour returns around 6.00 to 6.30pm.

Pickups for our Wildlife tour are in the late morning and will be confirmed on booking.

Yes!

We have introduced a family package for family groups of four people who all book on the same tour. This applies to direct online bookings on theUnchartered Blue Mountains and Wildlife in the Wild tours.

Yes!

Book two of our three Boutique Tours and get $15 off the 2nd tour per person!(promo code …)

For the ultimate Sydney experience, book all three of our day tours and save$45 off the total price each!

You can schedule the tours in any order you like, and enjoy them at your own pace over a 1 month period. This applies to direct online bookings.

Absolutely. We are accredited with NSW Roads and Maritime Services (35299)and carry the maximum Public Liability Insurance. Our owners and guides have over 30 years of experience in the tourism industry, so you’re in good hands!

We have also been registered as a COVID Safe organisation and recognised with as COVID Ready badge so you know that we will be looking after you.

Children are most welcome, especially on our Blue Mountains tour! Our child rates apply to children aged 12 years and under.

If you’re joining one of our award-winning wine tours, please note that the minimum drinking age in Australia is 18 years old.

Also note that the Wildlife in the Wild tour is not suitable for children under 6 years of age, due to the long day and late return to the city, as well as the potential negative impact on animals and other guests if they become unsettled during the day or evening. It is the responsibility of parents to ensure that their
children do not impact on the enjoyment of other guests on the tour.

All of our vehicles are equipped with adult seatbelts, and not all vehicles have anchor points available for capsule/car seats or boosters.

Infants under 2 years can travel on your lap on most of our vehicles, at no cost if you let us know when booking.

NSW law requires all children under 7 years of age be equipped with a capsule,car seat or booster where anchor points are available in the vehicle, but it is notpossible to travel with an infant or child of any age on your lap when anchorpoints are available on the vehicle. If you require child restraints or boosterseats, please contact us and we’ll be happy to arrange it for you where possibleon the tour vehicle.

No, there is no room for storing extra strollers safely on the bus. We can provide one “umbrella” folding stroller on each bus by prior arrangement.

We are unable to carry luggage larger than overnight bags on our tours, due to storage space limitations on board. Travellers can contact their hotel to make arrangements for storage.

As storage space on our buses is limited, we do require that you give us advance warning if you or a fellow passenger will be travelling with a folding wheelchair, so that we can make the appropriate arrangements. There is no extra storage room on the bus so this may only be possible if the tour is not fully sold out.

Passengers are required to be able to climb into and out of the bus without assistance and any passengers travelling with a fold up wheel chair must be accompanied by someone who is capable of folding and lifting the chair.

Note that the Wildlife in the Wild tour is not suitable for children under 6 years of age nor travellers with a wheelchair or mobility issues.

You can book over the internet via the Secure Booking Form, email us or give us a call on our 24 hour booking service on (02) 9436 1333. Payment is taken by credit card when booking to confirm your place. Gift Vouchers are also available.

No, if they are secured on your lap during travel, and you let us know when booking. Children from 3 to 12 years of age will be charged at the Child rate and will have a seat allocated for them.

Our website displays the prices for our day tours in Australian currency.

If you do not see an available tour listed for the day you would like to travel, it may mean that the tour is already booked to capacity for that particular day, or that we do not have a tour scheduled for that day.

Please contact us and let us know which date you would like to travel and we’ll let you know if a tour is available.

Yes. We offer beautiful gift vouchers that make fabulous and original presents for friends, family, loved ones, staff or suppliers! Just give us a call on +61 (02)9436 1333 or email us at info@boutiquetoursaustralia.com.au to purchase a gift voucher today!

Tipping is not compulsory in Australia. However, it is a great reward for outstanding service. If you’ve had a great day, then rewarding your guide with a tip is really appreciated! We’d love for you to pass on any feedback you have tours in the office as well, and, more importantly, don’t forget to tell your friends, family and fellow travellers what a great time you had!

Yes, like most websites we use cookies in order to track statistics about the usage of our site, but these cookies do not include any information which could identify you. The information collected is solely for statistical purposes.

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  • Mountain
    Tours

    Explore out of the way Blue Mountains lookouts and bush walks. Wander through a mountain village for lunch, and get up close to iconic Australian animals.
    Find out more
  • Wine
    Tours

    Savour different wine styles from character-filled boutique wineries and enjoy a delicious lunch in the picturesque Hunter Valley wine region.
    Find out more
  • Wildlife
    Tours

    Search for iconic Australia animals in natural bush and forest settings - kangaroos, wallabies, wombats, platypus, elusive koalas and much more.
    Find out more
  • Private
    Charters

    Personalise your own exclusive tour and let us take you wherever you wish to go on a private charter!
    Find out more
  • More
    Tours

    Awesome tours around the city of Sydney and beyond with some of our trusted partners.
    Find out more
  • Mountain
    Tours

    Explore out of the way Blue Mountains lookouts and bush walks. Wander through a mountain village for lunch, and get up close to iconic Australian animals.
    Find out more
  • Wine
    Tours

    Savour different wine styles from character-filled boutique wineries and enjoy a delicious lunch in the picturesque Hunter Valley wine region.
    Find out more
  • Wildlife
    Tours

    Search for iconic Australia animals in natural bush and forest settings - kangaroos, wallabies, wombats, platypus, elusive koalas and much more.
    Find out more
  • Private
    Charters

    Personalise your own exclusive tour and let us take you wherever you wish to go on a private charter!
    Find out more
  • More
    Tours

    Awesome tours around the city of Sydney and beyond with some of our trusted partners.
    Find out more